Bring all users together and cut costs with our enterprise class VoIP platform.
- Use the same physical network for both voice and data, reducing the support burden and expense of two environments
- Flexible hosted voice service that makes relocations and business growth easy
- No long distance charges for offices on the system
- Secure web-based management allows for easy administration from anywhere
- The Customer Service Advantage includes instant access for users anywhere
- Auto attendants (“Interactive Voice Response” or IVR’s) are great for afterhours call routing, department listings and general voice mailboxes
- Inbound faxes delivered via secure encrypted email
- Outbound Fax capability from within Web Management Console
- Ability to use a Softphone (phone emulation software on your computer rather than a physical phone on your desk)
- Call Queuing/Login (for call centers)
- Call center tools: Smart Queues, Local and Remote Agents
- Paging for phones on the same LAN (Local Area Network)
- Call Parking and Call Forwarding
- “Hunt groups” and other Incoming call rules / call flow controls
The ‘anywhere access’ benefits of the ibtCloud environment makes our hosted voice solution a great way to bring all of your locations under one virtual roof.